1 - Placing orders
For personalised artwork orders
Step 1: Before you make a purchase on our website, please use our online contact form to let us know which product you are interested in and when you expect delivery. Please use this form to address any other questions you might have. Please do not make a purchase on the website until you have provided this information. Ordering via the website doesn’t occur until Step 6 as shown below.
Step 2: We will contact you by email within 24 hours to confirm your project, including design, production and delivery time. Project turnaround time will depend on the number of designs that we are working at the time of your request.
We aim to create personalised projects in 5 to 10 working days (excluding production and delivery time).
The email correspondence of step 1 and step 2 completed, we will have finalized your brief and agreed upon the timing.
Please understand that from this point forward, you are engaging KKB Custom art prints to create your personalized canvas and you are liable for design charges.
For large orders, we may require partial advance payment.
Step 3: We start designing your project.
We send you few versions of your artwork to see which style/colors you prefer.
Once you choose the artwork you like, we send you the « Design proof » for your approval.
Step 4: You check and approve the « Design proof ».
We understand it is easy to misspell a word or get a date or place wrong first time, and the 'Design Proof' stage is the opportunity to correct those mistakes. Please be aware that correct spelling and grammar can vary country to country; so, we cannot be responsible for spelling mistakes of any kind if you have approved the « Design proof ».
Colors can be adjusted without cost.
Design changes such as adding text or moving large elements, may involve a large amount of redesign work. In this case, we might charge a redesign fee starting at S$40.
Please note that you cannot cancel the order once we start designing the artwork. If you wish to do so, we will keep the advance payment or ask you to pay the design fees (between S$100 and S$150).
Step 5: Once the design is agreed by you, please send us your approval for production.
Step 6: At this stage, it’s time to order through the website and complete the payment either through our website (by PayPal) or by bank transfer.
If an advance payment has been required, we will give you a discount code to apply to your order to deduct the advance payment from your bill.
Step 7: Once we receive the confirmation of your payment, we will launch the production of your print or canvas.
Step 8: Delivery: Your print is delivered to your doorstep by a courier service.
For Collection artwork orders
Step 1: Order online - As those orders are not personalised, you can purchase directly online.
If you have any question please feel free to contact us first via the contact form.
Step 2: Payment -Two options will be offered to you as you complete the order.
> Online Payment via PayPal
> Direct payment via bank transfer.
Choose your preferred payment option.
Step 3: Production - Once we receive the confirmation of your payment, we will launch the production of your print or canvas. Please note that you cannot amend or cancel your order once we launch the production of your canvas.
Step 4: Delivery - Your print is delivered to your doorstep by a service courier.
All canvases will be bubble wrapped for delivery.
All posters will be dispatched in a cardboard tube.
If it's a gift we are happy to include your special message on a gift tag - just leave us a note at checkout.
We are an Internet only business and do not offer pick-up.
Delivery will usually take about 3 to 5 working days. Kindly note that the above information are estimates only as we are dependant to a third party for production and delivery steps.
We will contact you to confirm the day and time for delivery : Deliveries are usually between 3pm to 6pm but evening deliveries (until 10pm) are also available. Please let us know your preferences, and we will try to meet your expectations.
For canvas, delivery by courier within Singapore is a flat rate of $20 per order and this amount is already included in the prices shown on our website.
For poster, delivery by Singpost within Singapore is a flat rate of $5 per order and this amount is already included in the prices shown on our website.
4- French speaker
Nous sommes français donc si vous souhaitez échanger avec nous en français pas de soucis !